Managed IT Support

Complete onsite and on-premise IT support

Your outsourced IT department in Essex — proactive support and monitoring to keep your systems running, from weekday cover up to 24/7/365.

IT Support Options

Remote IT Support

Unlimited remote helpdesk and proactive monitoring (N-able RMM) for Microsoft Windows, Microsoft 365 and Office apps. On-site response is available at standard rates.

Support for Microsoft Windows, Microsoft 365 and Office applications
Proactive remote monitoring and patch management (RMM) N-Able
24/7 remote monitoring and notification service
1st, 2nd and 3rd line support engineers covering every level of expertise
Uncapped remote support and helpdesk calls
On-site response, break/fix labour charged at a standard rate
Travelling costs charged at standard rate
Windows Update scheduling and management
Working and liaising with all third-party technology providers for specified apps and software
Provision of loan equipment if the estimated resolution time exceeds 24 hours
Security Patch Management
Assigned technical account manager
FREE IT health check evaluating your current systems for security breaches or significant issues

Remote & On-Premise IT Support

Fully managed cover with N-Central RMM. Uncapped onsite visits, remote support and helpdesk calls, all labour and travel included, plus a complete strategy roadmap.

Support for Microsoft Windows, Microsoft 365 and Office applications
Proactive monitoring and patch management (RMM) N-Central
24/7 remote monitoring with real-time notifications into our ticketing system
1st, 2nd and 3rd line support engineers covering every level of expertise you require
Uncapped onsite visits, remote support or helpdesk calls
All labour costs are included
All travelling costs are included
Windows update scheduling and management
Working and liaising with any third-party technology or application providers
Loan equipment if the estimated resolution time exceeds 24 hours
Complete strategy roadmap service included
Proactive IT health check to identify security breaches or significant issues
Emergency out-of-hours ticketing monitoring system
FREE IT health check evaluating your current systems for security breaches or significant issues

Secondary IT Support

Co-managed cover that backs up your internal IT department during busy periods, holidays or project work — selectable 1st, 2nd or 3rd line escalation.

Support your internal IT department during busy periods, holidays or where expertise is not at hand
Selectable lines of cover — if 1st line is managed internally, we can manage 2nd or 3rd line escalation
Support for specific project work or temporary cover to release IT Manager for project work
Support for Microsoft Windows, Microsoft 365 and Office applications
Proactive monitoring and patch management (RMM) N-Central
24/7 remote monitoring with real-time notifications into our ticketing system
1st, 2nd and 3rd line support engineers covering every level of expertise you require
Uncapped onsite visits, remote support or helpdesk calls
All labour costs are included
All travelling costs are included
Windows update scheduling and management
Working and liaising with any third-party technology or application providers
Loan equipment if the estimated resolution time exceeds 24 hours
Complete strategy roadmap service included
Proactive IT health check to identify security breaches or significant issues
Emergency out-of-hours ticketing monitoring system
Common computer faults article for employees and IT managers

Ad Hoc Support

Pay-as-you-go technical support for one-off IT issues. No recurring contract — only pay for the specific support you need.

Startup Businesses
Small businesses that are light users of IT
Organisations that are IT savvy but require occasional assistance
Charities and not-for-profit organisations
Businesses with an in-house team

Common across all IT Support plans

Why Essex businesses pick Internet Assist

Local engineers, not a call centre

Based at Network House in Maldon. Same-day on-site across Essex.

Cover that scales with you

Standard cover 9:00am–5:30pm Mon–Fri, with options up to 24/7/365 pro-active monitor & respond.

Microsoft Partner

Certified across Microsoft 365, Azure, Intune and Windows Server.

30+ years in business

Supporting Essex SMEs since 2003 — through every cloud, security and Windows shift.

How it works

01. Free IT health check

We evaluate the internal workings of your current IT system — no cost, no obligation — flagging any security breaches or significant issues.

02. Tailored proposal

Tailored proposal with everything documented. Clear inclusions, no surprise add-ons.

03. Smooth onboarding

We deploy RMM agents, document your estate and assign your technical account manager.

Frequently asked questions

What hours of cover do you offer?

Standard cover runs 9:00am to 5:30pm Monday to Friday, with options up to 24/7/365 through our Pro-active Support tier.

Where are your IT engineers based?

Our office and engineering team are in Maldon, Essex. We cover on-site across Essex, north Kent and east London.

How fast do you respond to tickets?

Our average response time is under 15 minutes during business hours. Critical issues are picked up immediately by an engineer, not a triage script.

Can we keep our internal IT person and use you for backup?

Yes — that's our Secondary IT Support model. We support your in-house team during busy periods, holidays or for project work, and you can pick which lines (1st, 2nd or 3rd) we cover.

Who is Ad Hoc Support suitable for?

Startups, small businesses that are light IT users, IT-savvy organisations needing occasional help, charities and not-for-profits, and businesses with an in-house team needing top-up cover.

Do I get a free IT health check?

Yes — every managed plan includes a free IT health check evaluating your current systems for immediate security breaches or significant issues.

What if we want to leave?

All our contracts are 30-day rolling after the first term. We hand over documentation cleanly — no held-hostage passwords.