IT Support in Basildon

IT support for Basildon businesses, from a local Essex team

As one of Essex's largest business hubs, with everything from head offices to warehousing and logistics spread across its industrial estates, Basildon has no shortage of organisations depending on IT that just works. We support businesses across Basildon with proactive monitoring, helpdesk support and on-site engineers when you need hands-on help.

Why Basildon businesses choose Internet Assist

Local Essex engineers

We're based in Maldon and cover Basildon's business parks and industrial estates on-site — not a national call centre reading from a script.

Free IT health check

A no-obligation review of your current setup, flagging any security gaps or quick wins before you commit to anything.

Microsoft Partner

Certified across Microsoft 365, Azure, Intune and Windows Server, so your cloud and on-prem systems work together properly.

30+ years trading

Supporting Essex SMEs since 1996 — through every cloud, security and Windows shift.

IT services for Basildon businesses

Frequently asked questions

Do you have engineers who can come on-site in Basildon?

Yes — our engineering team is based at Network House in Maldon and regularly attends client sites across Basildon, including the industrial estates, usually within the hour for urgent issues.

What does the free IT health check involve?

A short call to understand your current setup, followed by a no-obligation review flagging any immediate security risks or quick wins — with a clear, jargon-free summary.

We have a warehouse or multi-site setup — can you support that?

Yes — we support multi-site businesses and warehouse/logistics operations across Basildon, including networked scanning/EPOS equipment, site-to-site connectivity and Wi-Fi coverage for large floor areas.

Can you take over from our current IT provider?

Yes — we handle onboarding and handover from your existing provider, including documentation and access, with minimal disruption to your team.

IT services

Managed IT Support — Your outsourced IT department in Essex — proactive support and monitoring to keep your systems running, from weekday cover up to 24/7/365.

Cloud & Microsoft 365 — Cloud desktops, private cloud and hybrid hosting in our UK Tier 2 data centre — all managed for one simple monthly cost.

Cyber Security — Protect your digital assets, networks, and data with cybersecurity services tailored to your business. From Cyber Essentials certification to firewalls, email security, endpoint protection, and security reviews — we help you navigate the evolving threat landscape with confidence.

Backup & Recovery — Our robust, fully managed Backup and Recovery System — powered by Hornetsecurity — protects your critical data across Microsoft 365, physical servers and more. Automated, encrypted backups with flexible retention and granular restore options, so your data stays secure, accessible and recoverable.

Business Communications — Replace ISDN, analogue lines and clunky on-prem PBXs with cloud VoIP, 3CX or Microsoft Teams calling. Crystal clear UK calls, mobile apps, call recording and lower monthly costs.

Infrastructure Setup & Maintenance — At Internet Assist, we provide robust and secure IT infrastructure solutions designed to support your business's operations and growth. From on-premise servers and networking equipment to cloud-based environments and virtualisation, we design, implement, and manage the systems that keep your organisation running smoothly.

Bespoke Software Development — We deliver powerful, custom-built software that solves real business challenges — from bespoke applications and web portals to mobile apps and API integrations. Focused on usability, scalability and security, with measurable results.

Web Design & App Development — From custom web design to bespoke web apps and native iOS/Android mobile apps, we create digital products that look great, work beautifully and help your business grow.

About Internet Assist

Internet Assist is an IT services company based in Maldon, Essex, providing managed IT support, cloud services, cyber security, backup and disaster recovery, business phone systems (VoIP), IT infrastructure, software development and web design to businesses across Essex, London and the UK since 1996.

Founded: 1996 (30+ years in business)

Clients supported: 500+

Accreditations: Microsoft Partner, Cyber Essentials Plus, ISO 9001

On-site response: < 1hr; monitoring: 24/7

Address: Network House, Station Road, Maldon, Essex CM9 4LQ

Phone: 01621 840014

Email: enquiries@ia.uk

Opening hours: Monday–Friday, 08:30–17:30

Free 30-minute IT assessment: book online